William Zinsser continues, “. . .not what you did in a certain situation, but how that situation affected you and shaped the person you became.” Zinsser reminds us that readers don’t want to be impressed by your accomplishments. They don’t want to see whining, anger, or revenge. Instead, you should start with integrity. “If you make an honest transaction with your own humanity and with the humanity of the people who crossed your life, no matter how much pain they caused you or you caused them, readers will connect with your journey” (287). I have yet to find better advice than this.